Questions & answers

Legend

Everything on the map, explained. Can't find your answer? Ask us. We read every message and we'll get back to you as soon as we can.

15 questions · delivery, sizes, map data, returns

Can I map anywhere in the world?
Yes. Search a UK postcode, an address, a town or a landmark anywhere in the world. If the exact spot isn't findable, search somewhere nearby, drag the map into position and tap to drop your pin exactly where it happened.
What will my print actually look like?
Exactly like the preview. The preview and the 300 dpi print file are drawn by the same map engine with the same data, fonts and colours.
Where does the map data come from?
From OpenStreetMap, the community-built map of the world. We draw the streets, railways, rivers, coastlines and parks ourselves, and every print carries the credit “© OpenStreetMap contributors”. It's very detailed and kept up to date by volunteers, but very new roads or small paths may occasionally be missing.
How long will delivery take?
Prints and framed prints are made to order in the UK in 1–3 working days and then take 2–4 working days to arrive, so usually 3–7 working days in all. You'll get an email with tracking when it's dispatched. Digital downloads arrive by email within minutes.
How much is delivery?
Free for anything framed. Unframed prints are £3.95 per order to a UK address. Digital downloads are, naturally, free.
Do you deliver outside the UK?
Physical prints currently ship to UK addresses only. Digital downloads work anywhere in the world, handy for family abroad.
What sizes and frames do you offer?
A3 unframed prints (29.7 × 42 cm), framed 30 × 40 cm prints with a white mount, and framed 50 × 70 cm prints. Frames come in black, white, natural oak or antique gold. Our 30 × 40 cm and 50 × 70 cm frames follow the standard 12 × 16 in and 20 × 28 in sizes.
Is there a discount for more than one print?
Yes. Every extra print or framed print in the same order is 15% off, applied automatically in your basket. The Our Story set (three framed prints) is £199.
Can I print the digital download myself?
Of course. You'll get a print-ready A3 PDF and a 300 dpi PNG. Ask your print shop for A3 at actual size on a matt or fine art paper. Digital files are for your own use and gifts, not for resale.
What if I spot a typo after ordering?
For 2 hours after you pay, you can fix the wording yourself on your order page (the link is in your confirmation email). After that, email us straight away with your order reference: if your print hasn't gone into production yet, we'll correct it for free.
What if it arrives damaged?
Open your order page and press “Report a problem”, add a photo within 30 days, and we'll reprint it free or refund you in full. You don't need to send anything back.
I can't find my order email.
Use Find my order (the link is at the foot of every page): type the email you ordered with and we'll send you a link to each order's page, with its progress, tracking and downloads.
Can I return a print if I change my mind?
Because every print is made to your design, the usual 14-day change-of-mind right doesn't apply once it's in production. Your statutory rights for faulty or damaged goods are unaffected. See our returns policy for details.
Do I need an account?
No. You can design and order without one. If you create an account and stay logged in, your orders and designs are kept together on your account page.
Do you make star maps?
No. We're all about the places on the ground: streets, rivers, coastlines and the spots where life happened.